 SUPPORT
Welcome to Visual Hosting’s support page. You will find a comprehensive information guide and frequently asked questions answered here. If you have any other queries that are not addressed here, please do not hesitate to contact us at support@visualhosting.co.za or phone our help desk at +27-21-422 4848.
"HOW TO" GUIDES
To view the "How to" guides, you will need Adobe Acrobat Reader, which you can download by clicking here.
How to set up email from Microsoft Outlook.
How to upload files to an FTP server via Internet Explorer.
What is FTP?
FREQUENTLY ASKED QUESTIONS
What is PHP?
What is MySQL?
How do I check my mail from a website?
What is ASP.NET?
Do your servers support the .net frame work (2 or 1)?
What is the Mono Project?
What is a domain name?
What is AWStats?
What is Urchin4 and why does it cost an extra R35?
Do you have SMS capability for your servers?
Do you provide a SSL Facility?
How do you people classify bandwidth?
What type of backup do you provide?
Can I install .net Nuke on the box?
What is PHP?
PHP is a general-purpose scripting language that is especially suited for web development and can be embedded into HTML. It was voted programming language of 2004 and has recently overtaken ASP as the primary web development language.
What is MySQL?
The MySQL® database has become the world's most popular open source database because of its consistent fast performance, high reliability and ease of use. It is used in more than 6 million installations ranging from large corporations to specialised embedded applications – www.mysql.com
How do I check my mail from a website?
If you can check your mail at http://mail.yourdomain.com.
What is ASP.NET?
ASP.NET makes building real world web applications dramatically easier. ASP.NET server controls enable an HTML-like style of declarative programming that allows you to build great pages with far less code than with classic ASP. Displaying data, validating user input, and uploading files are all amazingly easy. Best of all, ASP.NET pages work in all browsers including Netscape, Opera, AOL, and Internet Explorer - www.asp.net
Do your servers support the .net frame work (2 or 1)?
We support .net 1 - we tried using version 2 and 1 at the same time, but this caused some clashes and we had to stick with version 1 simply because it is still more popular.
What is the Mono-Project?
ASP.NET is a Microsoft language and is therefore only supported on our Windows server. We are aware of The Mono Project and are still looking into it before implementing it onto our servers.
The Mono Project is an open development initiative sponsored by Novell to develop an open source, UNIX version of the Microsoft .NET development platform. Its objective is to enable UNIX developers to build and deploy cross-platform .NET Applications. The project implements various technologies developed by Microsoft that have now been submitted to the ECMA for standardization - http://mono-project.com
What is a domain name?
Like a telephone number, a domain name is a unique identifier that points to a certain site on the world wide web. Each computer on the internet has a unique numeric Internet Protocol address such as 131.215.3.29. These numbers are not user-friendly and give no indication as to what this address contains. A domain name is not only a lot easier to remember, but could also indicate what information a website contains. It is easier to remember old-books.co.za than 121.202.7.23. Furthermore, if you are a collector of old books, it gives you a fair idea that this site will contain information that you might find interesting.
Typically, domain names operate like telephone dialling codes in reverse. The first portion of the name points to a specific site, the second points to the broad category the site falls under, and the third portion is the country code where the site is registered. For example, visualtours.co.za refers to Visual Tours website registered in South Africa.
In all countries there are Domain Name Servers (DNS), i.e. computers that will take the domain name and look up the relevant Internet Protocol (IP) Address and feed this address back to your computer so that it can connect with the site you wish to visit. Source: UniForum SA; Layman’s Guide to Registering Domains: http://co.za/intro/introduction.html
What is AWStats?
AWStats is a free web analytics tool which can be available both in Unix and Windows hosted accounts. It generates web, ftp or mail server statistics into graphical web pages. AWStats statistics for your domain is available in your browser at http://domain-name/cgi-bin/awstats.pl
AWStats has a separate configuration file for each serviced domain. You can find this file in your home directory /cgi-bin/awstats..conf. To protect your AWStats reports from unauthorized access, you need to configure access rules for /cgi-bin/awstats.pl in the .htaccess file as suggested in AWStats Security Tips.
What is Urchin4 and why does it cost an extra R35?
Urchin 4 is a very specialized Stats program to view the statistics of your website. It costs an extra R35 simply because you need a license from Urchin to use their software. However, you do not need to take this at all. It is just an option and we do provide another stats program which comes free with the package. AWStats is a reliable and great Stats tool and more than enough for most users. We only recommend Urchin4 if you are going to be doing some intense stuff.
Do you have SMS capability for your servers?
SMS capability is fine - you can purcahse SMSs from Advernet.co.za or Clickatell.com. They are some of the cheaper and more reliable companies we've found. You`ll get a function that you can use in your code which will obviously SMS.
Do you provide a SSL Facility?
We do provide an SSL Facility. This will cost extra.
How do you classify bandwidth?
Bandwidth is the amount of data sent over a network connection. It is measured in megabytes and gigabytes. 1024 megabytes (MB) = 1 gigabyte (GB)
What type of backup do you provide?
We backup on a daily basis. You will be able to retrieve information should something go wrong, as long as you inform us with a 4 hours of the occurence.
Can I install .net Nuke on the box?
Yes, we can put on .net nuke, although because of the high resources of a .net nuke busy website, it is recommended to go to a dedicated server.
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